Returns & Exchanges
Due to the perishable nature of our gourmet cookie dough, we are unable to accept physical returns; however, we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or incorrect, please reach out within 48 hours for a full replacement or refund.
Inspect Your Order
Upon delivery, please check your package immediately to ensure the seal is intact and the dough is at the correct temperature.
Document Issues
If there are any quality concerns, take high-resolution photos of the packaging and the product to help us process your claim.
Contact Support
Email our dough-licious support team at [email protected] with your order number and the photos you captured.
Resolution Process
Our team will review your request within 24 hours to issue a store credit, refund, or ship a fresh batch of dough directly to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing